Sale

DRESSING GOWN SALE

ILSA RUSS Morgenmäntel are produced in limited numbers only. From time to time we have special offers in our sale.

Any SALE offers – like all other styles of the ILSA RUSS Dressing Gown Collection are „made-to-order“. Therefore the “made-to-order” purchase of any products from ILSA RUSS Dressing Gowns is governed by the same terms and conditions as stated below.

Placing of orders / Contract Information

Products ordered from the website are supplied by ILSA RUSS Morgenmäntel. Your submission of an order represents an offer to purchase the products indicated by you and it is not binding on us until we have notified you that an order has been accepted. If products are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, ILSA RUSS Morgenmäntel shall not be obliged to sell you those products.

If you wish to order a style, your order is subject to the following conditions:

The customer places an order for items that will be made individually for each customer. Orders for all styles as shown in “COLLECTION” can be done via the order form. When filling in the order form it is important, that you specify your size by checking your measurements using our size chart. Please take a close look at the measurements for the different sizes at our international size chart.

Bigger sizes can be ordered on request. The standard body height of 1,70m is the base for our size chart. Please let us know, if you are more than 10cm bigger or smaller. In that case we offer to adjust the ordered style to your personal body height.

Payment

The transmitted address must be the billing / delivery – address. As soon as your order is transmitted, you will receive the confirmation of order and the invoice. The customer is obliged to check the order confirmation. We ask you kindley to remit the balance to the account indicated. After receipt of payment your order will be manufactured. All prices shown in the website are including 19% tax. The invoice shows the net price, the cost for packaging & delivery and the tax. Please let us know via E-mail, if you need an invoice without tax.

Payment can be made by:

Bank transfer or PayPal.

Please allow up to 2-6 weeks after receipt of payment for delivery to be dispatched. It is possible that – even though you receive the order confirmation and the invoice – a certain type of fabric is not available anymore. In this case we will contact you via E-Mail and ask you not to pay the invoice.

Customs & Duty

Please note that all shipments outside Germany may be subject to import duties and taxes, which are levied once a shipment reaches your country.
As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you.

Delivery

Delivery of the order is done after having received the payment of the order. In case delivery is refused by the customer, the customer is obliged to pay for the following delivery. In this case it is up to ILSA RUSS Morgenmäntel to cancel the purchase and ask for compensation.

Right of Withdrawal

Placed orders cannot be cancelled after the manufacturing of the order has started. An exclusive “made-to-order” item means specifically manufactured to meet the customer’s requirements. Please note that all our styles are individually made for you (made-to-order) and therefore cannot be returned or refunded.

In case of legitimate claim, simply enter a few details to email us your questions, queries, complaints. We always listen and promise to do everything we can to improve our performance.

Care instruction

Enclosed to the parcel the customer will find the care instruction. No warranty can be given for improper care of the ordered item.

Notice of “Damage in transit or loss in transit”

In case of damage or loss in transit the customer is obliged to report immediately the damage or loss to the carrier and to ILSA RUSS Morgenmäntel and to help us with the enforcement of the claim against the carrier. The customer is obliged to keep the damaged parcel as proof of evidence. In case the damage or loss is not seen from the outside the customer is obliged to report the damage or loss to the carrier and to ILSA RUSS Morgenmäntel within 7 days time.

Returns & Refunds

We hope you love your purchase or gift and are completely happy with it. If not, please take note of our returns policy below to avoid any possible disappointment. An exclusive “made-to-order” item means your order will be specifically manufactured to meet your requirements. Please note that all our styles are individually manufactured and therefore cannot be returned or refunded.

Severance

If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.

Each provision of these conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Law

The Conditions shall be governed by and construed in accordance with the laws of Germany and you irrevocably submit to the exclusive jurisdiction of the courts of Germany.

Entire Agreement

These Conditions (as amended from time to time) contain the entire agreement between the customer and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between you and us in relation to such matters. You confirm that you have read these conditions and, you fully understand them and you also agree that these conditions are the only terms (together with your network provider agreement) that rule your relationship with us.