Placed orders cannot be cancelled after the manufacturing of the order has started.
An exclusive “made-to-order” item means specifically manufactured to meet the customer’s requirements and is – at buyers option – custom made to the buyers measurements. Please note that all our styles are individually made for you (made-to-order) and therefore cannot be returned or refunded. There is no Right of Withdrawal
In case of legitimate claim, simply enter a few details to email us your questions, queries, complaints. We always listen and promise to do everything we can to improve our performance.