General Information

GENERAL INFORMATION

ILSA RUSS dressing gowns are produced in limited numbers only. In addition to the dressing gowns shown in the collection, the customer has the possibility to create singular gowns, using combinations of materials, prints and styles not shown in the collection.

All dressing gowns are available via the “made-to-order” service, specifically manufactured to meet the customer’s requirements.

1. If you wish to order a dressing gown shown in the collection click

„Collection“ and then „overview“.

In case you need additional informations for submitting your order, please find the “step-by-step” instructions for your “made-to-order” style at

“order”.

2. If you wish to order a dressing gown created to meet your individual requirements (for example: different combinations of materials and prints or different styles or sizes), choose a style that comes close to your ideas and click “special request”. Within the form – popping up now – you can communicate your ideas and wishes. Please remember to inform us about your size and/or about your body-measurements and your body-height, taking a close look at the measurements for the different sizes at our international sizechart.

In addition we shall be glad to provide personal advice via telephone. Just give us a ring.

Any order specifically manufactured to meet your personal requirements (for example: different combinations of materials and prints or different styles or sizes) will not be managed via the “cart / basket”. You will receive an E-Mail including your individually generated confirmation of order and your invoice.

We ask you kindly to remit the balance in EURO to the account indicated. After receipt of payment your order will be manufactured. Our styles are exclusively produced in Germany. All orders are subject to the „made-to-order“ conditions. Placed orders cannot be cancelled after the manufacturing of the order has started.

An exclusive “made-to-order” style means specifically manufactured to meet the customer’s requirements. Please note that all our styles are individually made for you and therefore cannot be returned or refunded.

We ask you to allow up to 2- 6 weeks after receipt of payment for delivery to be dispatched.